Frequently Asked Questions |
How do I acquire Quickpoint products?
How do I find a distributor?
How do I login?
How do I check the status of an order?
Can I view the artwork for my orders online?
How do I change my site password?
How do I check my account status?
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What are the production steps my orders go through?
How can I find out if my order has shipped?
Can I view and/or update my account contact information?
Do you have an email mailing list and can I add email recipients to it?
Can I send artwork by email?
What file formats do you accept?
How should I identify my email?
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How do I acquire Quickpoint products?
Quickpoint products are sold through promotional products distributors only. We do not sell directly to consumers. Our site is set up as a marketing tool to inform distributors about our services and for the public to learn more about Quickpoint products. Please contact a promotional products distributor near you for purchasing our products.
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How do I find a distributor?
Look in your local Yellow Pages under "Promotional Advertising" or "Advertising Specialties".
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How do I login?
Click on the Distributor Login button at the top of any page. You will be presented with a login screen prompting you for your login ID and password. Enter your Quickpoint account number as the Login ID. If this is your first time logging in, the default password is the 5 digit zip code of your billing address. After your initial login, you can change your login password to anything you desire.
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Can I check on the status of an order I have placed with you?
Yes! From the Distributor Login page, click on ' View Open Order Summary' from the main area or the 'Open Orders' link on the side bar from any page. This will take you to the Open Order Summary page which displays all current open orders with Your PO#, our Factory Order #, Ship-To name, Order Entry Date, and a ' ' link to take you to the Order Detail page. You can also click on the Order Inquiry link from the side bar on any page in the Distributor Access Area which will take you to the Order Inquiry page. From this page you can search for any order, closed or open, by your PO number or the Quickpoint order number. Enter either number and click the 'Find Order' button which will take you to the Order Detail page. From the order detail page, you can click on the Track () icon for any applicable line item to track the status of that item.
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Can I view the artwork for my orders online?
Yes. If the artwork for your order has been finalized, a 'View Artwork for this Order' link will display on the the Order Detail page. Access the order detail page as above and then click the 'View Artwork for this Order' link. The artwork will open in a separate browser window.
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How do I change my site password?
From the Distributor Login page, click on the Change Site Password link. It will show the page in which you can setup your own unique, secure site password for your account.
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How do I check my account status?
Access to your account information requires a secondary secure password that is requested and established by the principal of the account or their designees.You must request a secondary password in writing to Quickpoint. After receiving the request, Quickpoint will establish your secondary password that will allow access to the secure account information by anyone who has access to the secondary password. After your secondary password is established, you can access your account information by clicking on the Account Status link supplied from the Account Information page. Accessing these pages will prompt you for the secondary password to ensure only authorized personnel from your company can access the information.
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What are the production steps my orders go through?
Your orders go through the following internal process steps: |
- Customer Service
- Art Department
- Final Proof
- Production
- Prep (If Needed)
- Imprinting
- Assembly (If Needed)
- Packing
- Shipping
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How can I find out if my order has shipped?
From the Order Detail page, you can click on the Track () icon next to the line item. If that line has shipped, you will be presented with the Shipment Tracking page. This page will show you all the shipping information for your order line item. You can further track the shipment by clicking on the Track () icon on any line on the Shipment tracking page to access the package tracking areas of the appropriate carrier.
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Can I view and/or update my account contact information?
From the Distributor Home page, you can click on the Account Info link and you will be presented a page displaying your current account contact information. If any of the information is incorrect or needs to be revised, you can click on the 'Change of Information Form' button at the bottom of the page. You will then be taken to a 'Change of Information Form' where you can submit your requested changes. Once on the 'Change of Information Form', your current contact information will again be displayed in the left column and a new column will be displayed on the right with input fields to enter your requested changes. You only need to enter information in the right column for the fields that need to be changed. At the bottom of the page, please enter your name in the 'Requested by' field. You must enter a value for this field. We need to have the name of the person requesting the change so that we can verify that the request is being submitted by an authorized representative of your account. Click on the 'Submit Change of Information' button. You will be presented with a confirmation page acknowledging the receipt of your request.
Note: Your requested changes will not be reflected immediately. For your protection, we must first validate the request and then we will make the changes for you.
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Do you have an email mailing list and can I add email recipients to it?
Yes! We have an e-mail mailing list that we use to send out valuable information to all recipients including new product information, specials, important information, and e-mail only specials. You can add anyone to our e-mail list by clicking on the 'Add to e-Mail List' link from the distributor home page. Fill out the presented form and click 'Submit' to be automatically added to the e-Mail list. Optionally, you can send an e-Mail to 'mailist@quickpoint.com' with 'Subscribe' in the subject line to add the 'From' e-Mail address to the list. Although this is quick and easy, the web site form let's you include more information and add e-Mail recipients other than just the one in the 'From' address of an e-Mail. You can also remove yourself from the list at any time by sending e-Mail with 'Remove' in the subject line to 'maillist@quickpoint.com '.
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Can I send artwork by email?
Yes, artwork can be sent to art@quickpoint.com. Please provide the purchase order number along with the item number in the subject area to expedite identification of your email.
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What file formats do you accept?
We are a Macintosh-based environment:
| Macromedia Freehand™ |
10 or lower |
| Adobe® Illustrator |
CS or lower |
| Adobe® Photoshop |
CS or lower (save as .tif or .eps formats) |
| Quark Xpress™ |
6.0 or lower |
We can also accept Corel Draw™ (PC version 3.0 or higher), but it will need to exported as an Adobe® Illustrator file such as .ai or .eps file format.
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How should I identify my email?
Please include the following information within your email:
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| • purchase order number |
| • distributor name |
| • customer service representative |
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